These terms and conditions apply to purchases made through the DIYFeed online store. The owner of the online store is DIYFeed OÜ. The terms apply to all purchases made by consumers residing in Estonia.
All prices displayed in the online store are in euros and include VAT. The online store reserves the right to change prices and product availability.
Orders can be placed through the online store by adding the desired products to the shopping cart and following the checkout system instructions. Payments can be made securely via card payment, Apple Pay, or Google Pay.
Products are delivered by courier. Delivery time is typically 2-5 business days unless otherwise stated. Delivery terms and exact cost are displayed upon order confirmation.
The consumer has the right to withdraw from the contract without giving a reason within 14 days. The withdrawal period begins on the day of receipt of the goods. The returned product must be unused, in its original packaging, and undamaged. Return costs are borne by the buyer, except when the product was defective or incorrectly shipped.
To withdraw, a corresponding application must be sent to ops@diyfeed.com. Money will be refunded within 14 days of receiving the returned goods.
If the product is defective or does not correspond to what was ordered, the consumer has the right to file a claim within two years from the date of purchase. The claim must be filed within a reasonable time after discovering the defect via email.
The online store is not liable for delays in goods or other obstacles if they are caused by circumstances that the online store could not influence (force majeure). Disputes are primarily resolved through negotiations. If an agreement is not reached, the consumer has the right to turn to the Consumer Protection and Technical Regulatory Authority or the court.