Privacy Policy

1. Data Controller

The data controller is DIYFeed OÜ (tax ID 17222168), address Tui 6-18 Pärnu, 80013, Estonia (hereinafter referred to as the Website).

2. Personal Data Processed

The Website processes the following personal data necessary for order fulfillment and customer communication:

• name
• phone number
• email address
• delivery address
• payment information (not stored, transmitted through a secure payment service provider)

3. Purpose of Data Use

Personal data is used for:

• processing and delivering orders
• providing customer support
• fulfilling legal obligations (e.g., accounting)
• resolving payment or delivery issues when necessary

4. Legal Basis

The basis for processing personal data is the purchase agreement (order placement) and legal obligations.

5. Data Retention

Personal data is retained as long as necessary to fulfill the purposes mentioned above or until the end of the legal retention period (e.g., 7 years for accounting purposes).

6. Data Sharing

Personal data may be shared with:

• payment service providers (e.g., Montonio, Stripe)
• logistics partners for product delivery
• accounting service provider to fulfill legal obligations

All partners ensure the protection of personal data in accordance with applicable data protection requirements.

7. Security

The Website implements technical and organizational measures to protect personal data against accidental or unlawful destruction, alteration, disclosure, or access.

8. Customer Rights

The customer has the right to:

• obtain information about their data
• request correction or deletion of data
• restrict data processing
• object to data processing
• file a complaint with the supervisory authority (Data Protection Inspectorate)

All requests or applications can be submitted via email to ops@diyfeed.com.

9. Cookies

The Website uses cookies to improve user experience and collect anonymous statistics about website usage.

Using Google Analytics, we collect information such as page visits, average time spent, and device type. This data helps us better understand how visitors use our site to make the Website more convenient and efficient.

The use of cookies is based on legitimate interest, and the collected data is not used for personalization. If desired, users can limit or disable cookie storage in their web browser settings. Users can also opt out of Google Analytics cookies by installing the appropriate Google opt-out browser add-on.